Terms and Conditions and Privacy Policy

Terms & Conditions

1. General Principles / Scope

1.1 Eleonora Patsenker, (hereinafter referred to as Eleonora Patsenker or 'contractor') provides services and events (training courses, workshops, seminars or courses) under the name 'Arctic Alchemy with Eleonora Patsenker'. These are carried out exclusively on the basis of the following terms and conditions for training and coaching. These General Terms and Conditions for Training & Coaching are binding for all current and future business transactions with Eleonora Patsenker, even if they are not expressly referred to. In each case, the version valid at the time of conclusion of the contract is decisive.
1.2 These General Terms and Conditions for Training Courses shall also apply to all future contractual relationships, i.e. even if this is not expressly stated in the case of additional contracts.
1.3 Conflicting General Terms and Conditions of the Client (hereinafter referred to as Client, Customers or Participants) shall be invalid unless they are expressly acknowledged in writing by the Contractor.
1.4 In the event that individual provisions of these General Terms and Conditions for Training are and/or become invalid, this shall not affect the validity of the remaining provisions and the contracts concluded on the basis of them. The invalid provision is to be replaced by a valid provision that comes closest to its meaning and economic purpose.

2. Subject matter and scope of services

2.1 The subject of the agreement between the client and Eleonora Patsenker is the conception and implementation of training and coaching in the form of individual coaching and training, group training, workshops and information events.
2.2 The design of the units is based on the assumption that healthy persons participate in the trainings and events. If a health questionnaire has to be filled out at the time of registration (persons who register for the training due to breathing difficulties), the participants are obliged to fill it out correctly and truthfully.
2.3 Eleonora Patsenker is entitled to have the tasks incumbent on it performed in whole or in part by third parties. The payment of the third party shall be made exclusively by the Contractor itself. There is no direct contractual relationship between third parties and the client.

3. Conditions of participation

3.1 A minimum age of 16 years is required for admission to events. Minors require the written consent of their legal guardians. By registering or booking, participants confirm that they are physically healthy and fit or, in the event of illness, only participate with the recommendation of their doctor. Participants can view the specific health, safety and liability information tailored to the conditions of the event or training at the time of registration and sign it before the course starts.

3.2 Persons who register for breathing training due to breathing difficulties must complete a health questionnaire before starting. In particular, they may adjust the intake and dosage of medication to support breathing only in consultation with their doctor.

3.3 Registrations and bookings require confirmation by Eleonora Patsenker in any case.
3.4 For events with a limited number of participants, the order of registration is decisive for acceptance.

4. Cancellations and event changes

4.1 In the event of cancellations by the customer until...

... 14 days before the workshop, a processing fee of CHF 30 will be charged.
... 7 days before the start of the course you will receive a refund of 50% of the course fee.

After this time, the right to a refund ends - however, participants have the possibility to apply for a voucher of 50% of the course cost, valid for a future offer organized by Eleonora Patsenker. If participants wish to give up their place to another person they have registered, they can do so at any time without incurring any costs.

4.2 In the event of cancellation of the course by the organizer, the entire course costs will be refunded - there is no right to a refund of the costs of travel tickets. In addition, no compensation can be claimed for further disadvantages incurred by participants as a result of such changes to the event in the broadest sense, or for other financial and consequential losses – not even by way of damages.

5. Protection of intellectual property

5.1 The copyrights to the works created or made available by Eleonora Patsenker, employees and commissioned third parties (in particular drawings, models, designs, images, films, procedures, texts) remain with Eleonora Patsenker. They may be used by the Client during and after the termination of the contractual relationship exclusively for purposes covered by the contract. The participant is not entitled to reproduce and/or distribute the works without the express consent of the Contractor. Under no circumstances shall the Contractor be liable to third parties as a result of unauthorised reproduction/distribution of the work – in particular for the correctness of the work.
5.2 The Client's breach of these provisions entitles Eleonora Patsenker to the immediate premature termination of the contractual relationship and to the assertion of other legal claims, in particular for injunctive relief and/or damages.

6. Liability / Indemnification
6.1 Participants and clients bear full responsibility for themselves and their actions within and outside of the courses and coaching. Claims for damages against Eleonora Patsenker as organizer and/or instructor and any employees are limited to cases of intentional or grossly negligent acts. Insurance against accidents during the training period and directly to and from the training facility is the responsibility of participants.
6.2 Eleonora Patsenker excludes liability for damages caused by the participant to third parties or other participants.

7. Remuneration
7.1 Payment must be made in full before the start of the event. The participant's compliance with the agreed terms of payment is a prerequisite for the provision of services.
7.2 Prices on the website and similar publications under the name "Arctic Alchemy with Eleonora Patsenker" are generally inclusive of VAT.

8. Final Provisions
8.1 The Contracting Parties confirm that they have provided all information in the Agreement conscientiously and truthfully and undertake to notify each other immediately of any changes.
8.2 Swiss law shall apply exclusively. The place of jurisdiction is Bern.

1.1 We process personal data in accordance with Swiss data protection law, in particular the Federal Act on Data Protection (FADP) and the Ordinance on the Federal Act on Data Protection (VDSG).

1.2 By registering, participants agree to the processing and processing of personal data for the purposes of further education as well as to the sending of later information in connection with trainings and events of Eleonora Patsenker. They will not be passed on to third parties. This does not include sharing information with Squarespace, our hosting platform, so that it can provide our website services.

1.3 When website visitors submit information to Eleonora Patsenker via a web form, we collect the data requested in the web form in order to track and respond to your submissions.

1.4 This website uses cookies and similar technologies when a visitor accesses a website or app. These functional and necessary cookies are always used because they allow Wix, our hosting platform, to provide this website securely for you. These analytics and performance cookies, as described below, will only be used on this website if you confirm our cookie banner. This website uses analytics and performance cookies to gain insight into website traffic, website activity and other data.